10+ Years

Years’ experience in smart device authentication

3+ Years

Years’ experience in e-commerce platforms

< 3.5%

Defect Rate on e-marketplaces
(Industrial Avg. 10%)

500k+

Authenticated smart devices

15% Higher

In product value online

80

Staffs in HK, TW, SZ and GZ

What gets in the way of the expansion of your e-marketplace empire?

Business growth = sacrifice of supply quality?

No stable, scalable, standardized and sound quality of supply?

Difficulties to manage supplier quality?

RIVA allows you to rise and grow with high quality of supply

Smart device quality authentication and RIVA supplier quality management (SQM) :

  • Ensures a stable, scalable, standardized and sound quality of supply.
  • Boosts GMV.
  • Minimizes cancellation rate and return rate.
  • Increases perfect order rate.
  • Enhances customer loyalty and brand reputation.
  • Builds trust with suppliers and customers.

Riva’s services are reliable and scalable.

RIVA offers multiple value-added services to help e-marketplace clients to gain a market advantage by leveraging our expertise in refurbished smart device quality authentication and supplier quality management (SQM).

RIVA offers multiple value-added services to help e-marketplace clients to gain a market advantage by leveraging our expertise in refurbished smart device quality authentication and supplier quality management (SQM).

Gatekeeper - Refurbished Smart Device Quality Authentication:
  • Recognized testing standard
  • Uncompromised quality assurance
  • All-round testing and grading procedure includes:
  • Our own self-directed R&D testing app with leading technology.
  • 200+ manual and app test for hardware and software.
    Final quality check to control the Acceptable Quality Limit (AQL) .
  • Detailed grading and cleaning up to client’s standard.
  • Testing reports with individual IMEI for e-marketplace clients and/or suppliers.
Supplier quality
management (SQM):
  • Our substantial experience in e-commerce equipped us with a common language with online marketplaces and suppliers.
  • We help e-commerce platforms to set quality goals to standardize and boost supplier quality to exceed customers’ expectations.
  • We systematically study the return merchandise authorization (RMA) data to enhance the testing standard, the future testing flow and thus, the quality of tested items.

Case Study

RIVA helps e-marketplace to secure both supplier quality and business growth.

Background:

A premier global refurbished electronics marketplace with nearly 5M refurbished devices traded in 2020. Their B2B2C services lives in 9 European countries and the US.

Problem:

However their Supplier quality is not up to standard due to lack of effective internal supplier quality management and it needs a secure and reliable quality management service that can accrete the business to the next level.

Our appoarch:

We started by developing a supply quality authentication system with our return merchandise authorization (RMA) experience for Asia and worldwide regions;

and assisting the marketplace to develop a supply chain that is resilient, scalable, reliable and with low return rate in order to support its rapid growth.

Contact Us

Our Team Leaders

Peter Pang

Co-founder,
Director of Supply Chain Management

Peter has 10+ year experience in used cell phone industry, specializing in supply chain management and sales.

Christopher Chan

Co-founder,
Chief Executive Officer

Christopher has 10+ year experience in e-marketplace and startup, focusing in growth. That's why he understands the pain of e-marketplaces not able to grow.

George Chang

Co-founder,
Director of Technology Strategy and Application

George has been building tech teams and products that are able to maintain low return rate standard. He is based in Taiwan currently.

To have better Supply Quality Management, let's get in touch:

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